Ace99 Privacy Policy — Your Data, Our Responsibility
Ace99 is fully transparent about how personal data from Bangladeshi users is collected, used, and protected. Read this policy to understand exactly how your information is managed.
Last Updated: January 2026
What Data Do We Collect?
Account Information
During registration, we collect your name, email address, phone number, date of birth, and Bangladeshi address.
Device & Browser Information
Your device type, operating system, browser version, IP address, and screen resolution are recorded automatically.
Payment Information (BDT)
Mobile banking numbers (bKash, Nagad, Rocket) and partial bank account details are stored for transactions in BDT.
Usage Data
Behavioral data is collected, including which games you've played, how long you've spent on the platform, and which pages you've visited.
Ace99 only collects information that is necessary to operate the platform. For identity verification, users in Bangladesh may be asked to provide national ID or passport details, but this is used solely for security verification purposes. Sensitive financial information is never stored in full — only the last few digits or a reference number is retained as needed. Any information voluntarily provided by users is stored using the most secure methods available. Our goal is to deliver the highest quality service while collecting the minimum amount of data.
How & Why Your Information Is Used
Ace99 uses collected data only for specific, legitimate purposes. This includes account creation and verification, transaction processing, customer support, and ensuring platform security. By analyzing your gaming habits, we can recommend games and rewards suited to your preferences, making your experience more enjoyable. Usage data is also reviewed to promote Responsible Gaming, and alerts are sent if excessive gaming is detected. Certain data is also recorded to ensure compliance with applicable laws in Bangladesh.
Your email or phone number is used to send important account updates, transaction confirmations, and security alerts. Promotional messages are sent only with your consent, and you can unsubscribe at any time. ace99 never sells your data to or shares it with third parties or advertising companies. Anonymous and aggregated statistics may be used to improve the platform, but these contain no personally identifiable information. Transparency in every step of data use is a core principle at ace99.
Unsubscribe from Marketing
You can opt out of promotional emails and SMS at any time by contacting our support team or through your account settings.
Cookies & Tracking Technologies
Ace99 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your browser or device that make your next visit smoother and more personalized. Essential cookies are used to maintain login sessions, remember language preferences, and verify security. Without these essential cookies, the platform's core functions will not work properly.
Anonymous statistical cookies are used for performance analysis to help track user numbers, identify the most visited pages, and detect errors. Personalization cookies may be used to display content tailored to your preferences. You can delete or block cookies at any time through your browser settings, though some features may become limited as a result. ace99 does not use any third-party advertising trackers. To learn more about our cookie policy FAQ Page here.
Essential Cookies
Required for login and security — cannot be disabled
Analytics Cookies
Anonymous statistics only — no personal data
Preference Cookies
Remembers language and display preferences
Data Storage & Security Measures
Ace99 uses industry-standard security technology to protect user data. All data transmissions are secured with SSL/TLS encryption, preventing interception by third parties. Data stored on servers is protected using AES-256 encryption. Our security team conducts regular system reviews and penetration tests. Any suspicious activity is automatically flagged and acted upon immediately.
Even after an account is closed, certain data may be retained for a specified period due to legal and regulatory requirements. Data is generally deleted five years after an account becomes inactive, though this period may differ where legal obligations apply. Financial transaction records are retained long-term in accordance with Bangladesh's financial regulations. User passwords are never stored in plain text — strong hashing algorithms are used instead. In the event of any data security incident, affected users will be notified as quickly as possible.
Third-Party Data Sharing Policy
Ace99 never sells or transfers user personal data to third parties for commercial purposes. However, limited data sharing with certain trusted service providers may be necessary to operate the platform. Approved payment gateways, game software developers, and cloud hosting providers fall within this circle of trusted partners. Every partner is required to adhere to strict data protection agreements, and only the minimum necessary data is shared with them.
Ace99 is required to provide relevant information when legally mandated by law enforcement or regulatory authorities in Bangladesh. Data may be shared with industry-level verification agencies as necessary to prevent fraud and money laundering. Users will be notified in advance of any business merger or acquisition. A minimum-necessity principle is always followed before any data is shared. ace99's privacy commitment is dedicated to protecting user interests at all times, and unauthorized disclosure of information will not occur under any circumstances.
Your Rights & Contact Us
Every ace99 user holds important rights over their personal data. You may request to view the information stored in your account at any time. Incorrect or incomplete data can be updated directly through account settings, or with the help of our support team. Requests to delete your data within legal limits are accepted and will be processed within 30 business days. You also have the right to object to or restrict the processing of your data under certain circumstances.
Right to Access Your Data
You can request to view all personal data we hold on you at any time
Right to Rectification
Incorrect information can be updated at any time
Right to Erasure
Requests to delete your account and data can be submitted within legal limits
Any changes to this privacy policy will be announced on the ace99 website, and registered users will be notified by email or SMS. For significant policy changes, at least 7 days' notice will be given. Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with a change, you have the right to close your account. For any privacy-related questions or complaints, contact us at support@ace99.wine (plain text, not clickable).
Get Direct Support
For any privacy-related questions, please contact our FAQ Page view your settings or write to our support team.
Contact Email: support@ace99.wine
Get Started Safely on ace99
Your data is fully protected. Register now and join Bangladesh's premier gaming platform. Your privacy is our highest priority.